In the highly competitive field of bioanalytical contract research organizations (CROs), managing backlogs is crucial for meeting client expectations and ensuring operational efficiency. We've adopted a unique, client-driven approach to backlog management, distinguishing itself from other CROs.
This paper explores the benefits and challenges of focusing exclusively on backlogs created by clients—specifically, delays in sending samples or finalizing project placements. With a client-driven backlog, we provide faster start times, optimized staffing and transparent project timelines, all while maintaining a high level of operational capacity and flexibility.
The paper also outlines how we mitigate the risk of delays through continuous process improvements, resource expansion and clear communication with clients.
Discover how our client-first backlog strategy is revolutionizing bioanalytical services and positioning Veloxity at the forefront of the industry.